New Fraud Alert Notifications
Purdue Federal has partnered with The Members Group (TMG), a card processing company, to provide automated fraud detection and alerts for debit and credit cards.
These phone calls will come from 866-518-0213.
You may also sign up to receive text alerts to your mobile phone. Log into your online banking account and select ‘Enroll in Fraud Text Alerts’ from the Quick Links menu at the right of the account summary landing page.
For concerns or questions regarding fraud, contact us today at 765.497.3328 // 800.627.3328 and ask to speak with our risk management department.
Know the latest trends to protect yourself.
Stay informed by checking our fraud alerts regularly.
Debit and Credit Card Fraud
At Purdue Federal, we’re proud of the measures we take to help protect your credit cards. But we all need to be responsible and aware of actions that will minimize risk and keep our cards safe.
Purdue Federal has recently partnered with The Members Group (TMG), a card processing company, to provide automated fraud detection and alerts for debit and credit cards. As a result you’ll receive notifications quicker by an automated phone call. These phone calls will come from 866-518-0213.
Log into your online banking account and select ‘Enroll in Fraud Text Alerts’ from the Quick Links menu at the right of the account summary landing page.
REMEMBER, neither Purdue Federal or TMG will ever ask you for personal financial information or your entire credit card account number.
If you believe you are a victim of debit or credit card fraud, need to dispute a charge on your account, or simply want more information about debit and credit card fraud, contact us today.
How to dispute an unauthorized card transaction.
If you do not recognize a transaction on your account statement OR your card is lost or stolen, please report it immediately.
Visa requires specific paperwork for disputing unauthorized charges whether it is suspected fraud or simply an error by the retailer. We can help you with the necessary paperwork and in some cases provide provisional credit until your dispute is handled. Within 90 days we will either correct the error or explain why we believe the transaction was correct.*
* You must notify us no later than 60 days after you receive thr first statement from the account from which the unauthorized transactions appeared.
- Sign new credit cards with permanent ink as soon as you receive them. If your card has a PIN, memorize it. Skip easily recognizable PINs such as the last four digits of your Social Security number or phone number.
- Providing your personal and financial information to anyone can lead to ID theft and phishing attacks. Know whom you’re dealing with.
- Beware of phone scams. Never give your PIN or any other personal financial information to an unknown caller.
- Track financial statements. Find out when financial statements and plastic cards are due to arrive. If they’re late, contact your credit union or appropriate issuer.
- Protect yourself online. New technology allows online vendors to assure customers reasonable security from online theft. If you doubt the security of the vendor, order the items over the telephone.
Identity Theft Resources
U.S. Department of Justice data show that identity theft is the fastest-growing crime in America, and studies show that the 18- to 29-year-old age bracket accounts for 30% of all identity-theft complaints.
Identity theft occurs when someone uses your personal identifying information, like your name, Social Security number (SSN), or credit card number, without your permission, to commit fraud or other crimes and to get credit in your name.
No one can totally eliminate the risk of identity theft. Think of your SSN, financial account numbers, and passwords as the Holy Grail—sacred and powerful. You can reduce your chances of becoming a victim by following these simple guidelines:
- Don’t carry your Social Security card in your wallet unless you need it that day.
- Avoid using public computers to access financial accounts, and use intricate passwords.
- Limit personal information online.
- Shred any paperwork that contains nonpublic information.
- If you access financial accounts or shop online, make sure the Web site is secure. Secure sites have an “s” after the http—https://.
- Check your credit report regularly at annualcreditreport.com and monitor your transactions. Reconcile your accounts regularly.
- Keep an inventory of everything in your wallet and your PDA.
And if you ever become a victim of identity theft, remember that we’re here to help.