Fraud and Scams
Fraudsters take advantage of innocent consumers daily through check, ATM, and Internet scams, and they’re using the latest technology to pull off their scams. While much of the fraud comes from criminal activities you cannot control, you can help yourself by being responsible and aware of actions that will minimize risk. Know the latest trends to protect yourself.
For concerns or questions regarding fraud, contact us today at 765.497.3328 // 800.627.3328 and ask to speak with our risk management department.
Get up-to-the-minute information about fraud trends and scams by following @PurdueFed_Alert on Twitter.
Stay informed by checking our fraud alerts Web page regularly.
Debit and Credit Card Fraud
At Purdue Federal, we’re proud of the measures we take to help protect your credit cards. But we all need to be responsible and aware of actions that will minimize risk and keep our cards safe.
We’re also working hard to make sure every credit card transaction is valid. If we flag your transaction as being potentially fraudulent, you will be contacted by someone at the credit union to verify the charges. We will NOT, however, ask you for personal financial information or card numbers.
If you believe you are a victim of debit or credit card fraud, need to dispute a charge on your account, or simply want more information about debit and credit card fraud, contact us today.
How to dispute an unauthorized card transaction.
If you do not recognize a transaction on your account statement OR your card is lost or stolen, please report it immediately.
Visa requires specific paperwork for disputing unauthorized charges whether it is suspected fraud or simply an error by the retailer. We can help you with the necessary paperwork and in some cases provide provisional credit until your dispute is handled. Within 90 days we will either correct the error or explain why we believe the transaction was correct.*
* You must notify us no later than 60 days after you receive thr first statement from the account from which the unauthorized transactions appeared.
- Sign new credit cards with permanent ink as soon as you receive them. If your card has a PIN, memorize it. Skip easily recognizable PINs such as the last four digits of your Social Security number or phone number.
- Providing your personal and financial information to anyone can lead to ID theft and phishing attacks. Know whom you’re dealing with.
- Beware of phone scams. Never give your PIN or any other personal financial information to an unknown caller.
- Track financial statements. Find out when financial statements and plastic cards are due to arrive. If they’re late, contact your credit union or appropriate issuer.
- Protect yourself online. New technology allows online vendors to assure customers reasonable security from online theft. If you doubt the security of the vendor, order the items over the telephone.