Changes to Digital Banking are here! That means the first time you log in, you'll be prompted to select a phone number we have on file for your account where you'll receive an authentication code. Also, if you use the mobile app, these changes REQUIRE your app to be updated to the newest version.
Here are some common questions to help you navigate the change:
What do I do if my phone number is incorrect in Digital Banking?
If you didn't update your phone number in digital banking and no number (or an incorrect number) is listed, you won't be able to log in using an authentication code. Instead, you'll be asked questions about your personal information to confirm your identity if you have a credit history. Once you've answered these, you'll be able to set up your new security questions, log in, and update your phone number for future use.
What do I do if I don't have a US phone number to receive an authentication code?
If you have an international number, we won't be able to send you an authentication code. Instead, you'll be asked questions about your personal information to confirm your identity. Once you've answered these, you'll be able to set up your new security questions for future use.
NOTE: If you don't have a credit history, we won't be able to ask questions to verify your identity. In this case, you'll need to reach the Contact Center at 800.627.3328 to log in.
How do I update the mobile app?
First, go to your app. If you are able to log in, your app automatically updated and you should be able to move forward in the process.
If your mobile app is not up-to-date, go to your app store. The app can be searched and updated there.
How do I set up automatic app updates?
Automatic updates will help changes like these go a little more smoothly in the future.
For iPhones and iOS Devices:
1. Go to Settings.
2. Go to "iTunes and App Store."
3. Under "Automatic Downloads," make sure "Updates" is switched on.
For Android Devices:
1. Go to the Google Play Store app.
2. Go to the menu.
3. Select "Settings."
4. Select "Auto-Update Apps."
5. Select the Wi-fi or mobile option you prefer.
When will I encounter multi-factor authentication in Digital Banking?
After you log in for the first time, you'll be prompted to receive a code or answer your new security questions anytime you are on a new device, at a new location, changing account information or transferring a certain amount to an external account.
Will this fix previous problems with biometric login on Android phones?
The issues with biometric login for Android 9 and 10 have been fixed with this update.
We look forward to providing you with a more secure Digital Banking experience!
Have more questions? Contact us at 800.627.3328.