Member Survey Program

Review disclosures regarding our member surveys.

Program Name: Purdue Federal Member Surveys
Effective Date: January 1, 2026

SMS Terms of Service
SMS Program Privacy Addendum

SMS Terms of Service

1. Program Overview

Purdue Federal Member Surveys is an SMS program offered by Purdue Federal Credit Union (“Purdue Federal,” “we,” “us,” or “our”). The program sends member experience and customer satisfaction survey text messages related to a member’s recent interactions with Purdue Federal, such as a branch visit, call center contact, digital banking support interaction, or loan or account service event.

The program may also facilitate follow-up requested by a member through a survey response. If a member affirmatively requests follow-up, Purdue Federal may contact the member to respond to the request, address concerns identified through the survey, or provide assistance requested by the member.

This program does not send standalone advertising, telemarketing, mass marketing, or promotional SMS messages.

2. Relationship to Other Purdue Federal Agreements

These SMS Terms apply only to the Purdue Federal Member Surveys SMS program. They do not replace, amend, or limit Purdue Federal’s Membership and Account Agreement, Your Guide to Member Services, Privacy Notice, loan agreements, Digital Banking terms, Text Banking terms, or any other agreement or disclosure applicable to a Purdue Federal product or service.

Purdue Federal Member Surveys is separate from Purdue Federal Text Banking. The program does not permit account access, transfers, balance inquiries, transaction history, bill payments, or any other electronic fund transfer service.

3. Information Collected

Message frequency varies.

Message and data rates may apply. Please contact your wireless carrier with questions about your text or data plan.

Carriers are not liable for delayed or undelivered messages.

4. Use of Information

You may cancel Purdue Federal Member Surveys SMS messages at any time by replying STOP to any Purdue Federal Member Surveys message.

After you reply STOP, you will receive a confirmation message that you have been unsubscribed. After that, you will no longer receive Purdue Federal Member Surveys SMS messages, except where permitted by law or where you separately consent to another Purdue Federal messaging program.

Purdue Federal will also honor other reasonable requests to stop receiving Purdue Federal Member Surveys SMS messages.

5. Third-Party Data Sharing

For help, reply HELP to any Purdue Federal Member Surveys message.

You may also contact Purdue Federal directly:

Purdue Federal Credit Union
Phone: 800.627.3328
Email: [email protected]

6. Relationship to Purdue Federal's Privacy Notice

Do not include account numbers, card numbers, Social Security numbers, PINs, passwords, account balances, transaction details, or other sensitive financial information in survey responses.

If you need assistance with your account or a transaction, contact Purdue Federal directly using a secure channel.

7. Consent and Opt-Out

Information collected through Purdue Federal Member Surveys is handled as described in Purdue Federal’s SMS Program Privacy Addendum and Purdue Federal’s Privacy Policy.

SMS opt-in data and consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

For more information, please review:

Purdue Federal Privacy Policy: purduefed.com/privacy

8. Message Frequency and Charges

By participating in Purdue Federal Member Surveys, you represent that you are the subscriber or customary user of the mobile number used to receive the messages, and that you are authorized to consent to receive messages at that number.

You agree to notify Purdue Federal if your mobile number changes or if you are no longer the subscriber or customary user of the number.

9. Data Security and Retention

Purdue Federal may update these SMS Terms from time to time. Changes will apply when posted or otherwise made available, unless a later effective date is stated.

10. Contact Information

For questions about Purdue Federal Member Surveys or these SMS Terms, contact:

Purdue Federal Credit Union
Phone: 800.627.3328
Email: [email protected]

SMS Program Privacy Addendum

1. Program Overview

Purdue Federal Credit Union (“Purdue Federal,” “we,” “us,” or “our”) offers an SMS-based program called Purdue Federal Member Surveys. The program is used to request feedback from existing members about recent service experiences and to facilitate member-requested follow-up.

Purdue Federal Member Surveys may include service experience surveys, customer care communications, and follow-up requested by the member through the survey. If a member affirmatively requests follow-up, Purdue Federal may contact the member to respond to the request, address concerns identified through the survey, or provide assistance requested by the member.

This program does not send standalone advertising, telemarketing, mass marketing, or promotional SMS messages. Participation in the program is not required to obtain any Purdue Federal product or service.

2. Relationship to Other Purdue Federal Agreements

This Addendum applies only to the Purdue Federal Member Surveys SMS program. It does not replace, amend, or limit Purdue Federal’s Membership and Account Agreement, Your Guide to Member Services, Privacy Notice, loan agreements, Digital Banking terms, Text Banking terms, or any other agreement or disclosure applicable to a Purdue Federal product or service.

The Purdue Federal Member Surveys SMS program is separate from Purdue Federal Text Banking and does not permit account access, transfers, balance inquiries, transaction history, or other electronic fund transfer services.

3. Information Collected

As part of the Purdue Federal Member Surveys SMS program, Purdue Federal and its service provider, Support EXP, may collect:

Mobile phone number
Survey responses and feedback
Service interaction information related to the member’s recent experience with Purdue Federal
Follow-up preferences or requests submitted by the member

Members should not include account numbers, card numbers, Social Security numbers, PINs, passwords, account balances, transaction details, or other sensitive financial information in survey responses.

4. Use of Information

Information collected through the Purdue Federal Member Surveys SMS program may be used for:

Customer satisfaction measurement
Service quality improvement
Internal reporting and analytics
Responding to member feedback, questions, or requested follow-up
Improving Purdue Federal products, services, training, and member support processes

Purdue Federal will not use SMS program opt-in data or consent information for advertising, telemarketing, or promotional text messages unless the member separately provides any consent required by applicable law.

5. Third-Party Data Sharing

Support EXP acts as a service provider to Purdue Federal for purposes of operating the Purdue Federal Member Surveys SMS program.

Purdue Federal and Support EXP do not sell or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers only as needed to operate, support, analyze, secure, or improve the Purdue Federal Member Surveys SMS program, and only subject to obligations designed to protect the information.

6. Relationship to Purdue Federal's Privacy Notice

This Addendum supplements Purdue Federal’s general Privacy Notice and applies only to the Purdue Federal Member Surveys SMS program.

Purdue Federal’s general Privacy Notice describes broader information practices, including circumstances in which Purdue Federal may use information for its own marketing purposes or joint marketing as permitted by law. This Addendum provides additional limitations specific to the Purdue Federal Member Surveys SMS program, including the treatment of mobile phone numbers and SMS consent information.

7. Consent and Opt-Out

Members may receive Purdue Federal Member Surveys SMS messages based on Purdue Federal’s consent mechanisms and applicable law.

Members may opt out of Purdue Federal Member Surveys SMS messages at any time by replying STOP to a program message. Members may request help by replying HELP.

Purdue Federal will also honor other reasonable expressions of a member’s request to stop receiving Purdue Federal Member Surveys SMS messages.

After a member opts out, the member will no longer receive Purdue Federal Member Surveys SMS messages, except where permitted by law or where the member separately consents to another Purdue Federal messaging program.

8. Message Frequency and Charges

Message frequency varies. Message and data rates may apply. Members should contact their wireless carrier with questions about their text or data plan.

Carriers are not liable for delayed or undelivered messages.

9. Data Security and Retention

Purdue Federal and its service providers use reasonable administrative, technical, and physical safeguards designed to protect information collected through the Purdue Federal Member Surveys SMS program.

Information collected through the program is retained only as long as reasonably necessary for the purposes described in this Addendum, to operate and improve the program, to maintain records of consent and opt-out requests, or as required by law.