Digital Banking Guide

How to Register Your Personal Account

1. Click Register located in the digital banking login box.
2. Choose to register a Personal Account. 
3. Fill in the following:
   • First Name
   • Last Name
   • Birth Date
   • Digital Banking Access Code (This is the number on the last document you signed when applying for membership.)
   • If everything looks right, the issue is probably with the Digital Banking Access Code. Please get in touch with us again so we can help resolve this for you.
4. Confirm that the information is correct.
5. Set up your username and password.
   • Your username must be between 8 and 26 characters in length and may be made up of both letters and numerals. Your username is not case sensitive.
   • Your password must be 12 to 32 characters long and must contain all of the following: a lowercase letter (a-z), an uppercase letter (A-Z), a digit (0-9), and a special character (~!@#$%^&*()\[\]{}<>_+-=/|\.,:;`'"?).
6. Read the terms and conditions, check the box and click Accept.

How to Register Your Business Account

1. Click Register located in the digital banking login box.
2. Choose to register a Business Account. 
3. Fill in the following:
   • Tax ID
   • Digital Banking Access Code (This is the number on the last document you signed when applying for membership.)
   • If everything looks right, the issue is probably with the Digital Banking Access Code. Please get in touch with us again so we can help resolve this for you.
4. Confirm that the information is correct.
5. Set up your username and password.
   • Your username must be between 8 and 26 characters in length and may be made up of both letters and numerals. Your username is not case sensitive.
   • Your password must be 12 to 32 characters long and must contain all of the following: a lowercase letter (a-z), an uppercase letter (A-Z), a digit (0-9), and a special character (~!@#$%^&*()\[\]{}<>_+-=/|\.,:;`'"?).
6. Read the terms and conditions, check the box and click Accept.

Paperless statements are convenient and secure. You don’t have to wait for statements to arrive in the mail, and you’ll have quick access in digital banking whenever you need them. You can view not only your statements, but also other important documents like tax forms when it’s time to file.
 

How to Enroll

1. Under  Accounts or  Profile, choose View Statements & Documents.
2. At the bottom of the page, confirm the notification email address.
3. Click Enroll Now.

You'll get a notification at your chosen email address when a new statement or document is ready to view.

You can download our mobile app from the Apple App Store or the Google Play Store. With the mobile app you can access your accounts just like on desktop to transfer funds, pay bills and other people, use mobile check deposit, activate a new card, view your account and routing numbers and more. 

Download the App

How to Reset Your Password

1. Click Forgot Password located in the digital banking login box.
2. Choose personal account or a business account.
3. Fill in the required personal information.
4. Click Submit.
5. Complete the identity verification challenge.
6. Enter and confirm new password.
7. Click Set New Password.

Once your password has been changed, you will receive immediate access to your online accounts.

Under  Pay & Transfer, choose Transfer Between Accounts. Select the accounts you’d like to transfer from and to, enter the amount, select a scheduling option and click Submit.

Transfer Limits

Transfers between external accounts have limits. The ACH transfer limits shown below apply to transfers scheduled to or from an account at another financial institution:

Incoming Transfers

• $50,000 daily
• $50,000 30-day rolling period*

Outgoing Transfers

• $5,000 daily
• $15,000 30-day rolling period*

 For added security, two-factor authentication is required when you make outgoing transfers over $1,000. We’ll send a code to the email address or phone number listed (including international phone numbers) to verify your identity.

*A 30-day rolling period is any 30-day span and is not dependent on the month.

Add external accounts at other financial institutions, then edit and delete them as needed.

How to Add an External Account

1. Under  Pay & Transfer, choose Manage External Accounts.
2. Click Add Account.
3. Enter an Account Nickname, the institution's routing number and your account number.
4. Select whether your account is savings or checking.
5. Click Add Account.
6. Two small deposits will be made to your external account within a few days. To complete verification, return to Manage External Accounts and verify the amount of the deposits.

Once verified, your external account will appear in your list of accounts when making a transfer.

How to Mobile Deposit a Check

1. Tap  Deposit a Check in the bottom menu, or select Deposit a Check under  Mobile Check Deposit in the  Menu.
2. Enter the check amount.
3. Choose which account you want to deposit the funds.
4. Take a picture of the Front of Check and Back of Check.
   • Ensure the check is placed on a dark surface and centered in the designated area.
   • When the check is detected, the picture will automatically be taken for you. Tap Looks Good to submit or Retake to try again.
5. Tap Next.
6. Confirm the deposit and tap Submit.

Need to see the details of a previous mobile deposit? View a record of your mobile check deposits under View Mobile Deposit History.

Whether you’re signing up for direct deposit or establishing an electronic transfer, you can find the correct information by expanding the + Account Details under a specific account and finding Account Number and Routing Number.

Direct Deposit Form

You can also download a PDF of direct deposit information for a particular deposit account.

1. Expand the + Account Details under an account.
2. Click on Setup Direct Deposit.
3. Download the PDF, and you're good to go!

You can order checks when you log in to digital banking on a desktop computer. Expand the + Account Details for the account you wish to order checks for and click Order Checks.

You can open the following accounts and loans in digital banking:

• Visa^® Credit Card
• Vehicle Loan
• Personal Loan
• Home Equity Loan or Line of Credit
• Mortgage
• New Deposit Account

Plus, you can apply for someone else or apply for a minor membership. To open a new account, choose  Accounts and then Open Deposit Account, Apply for Credit Card or Apply for a Loan.

Change Dividend Selection

Decide what happens to your dividends.

1. Click  Edit next to the Share Certificate you want to manage.
2. Select your Dividend Selection in the dropdown:
   • Compound: Dividends are added to the Share Certificate's balance.
   • Transfer Out: Dividends are transferred to your selected Transfer Account.

Change Maturity Selection

Decide what happens when your Share Certificate matures.

  indicates that your Share Certificate will mature within the next 7 days. You can update your Maturity Selection until the Maturity Date. Please note that changes to your Maturity Selection will only impact future maturity. If your Share Certificate is in its grace period and you want to make immediate changes, please contact us.

1. Click  Edit next to the Share Certificate you want to manage.
2. Choose your Maturity Selection in the dropdown: 
   • Renew at Maturity: Renews for your selected Renewal Term.
   • Close at Maturity: Closes and transfers funds to your selected Transfer Account.
3.  Click Next.
4. Check the box and click Save.

Safeguard your checking and money market accounts from overdrafts by designating a backup source of funds. Choose from your savings account, another money market account, a Home Equity Line of Credit (HELOC), or a Visa^® credit card to ensure you're always covered.

Add Overdraft Protection

1. Click  Edit next to the account you want to manage.
2. Select an account in the dropdown and click + Add Source.
3. Change the order of source accounts with the arrows.
4. Check the box and click Next.
5. Review your changes and click Save.

Remove Overdraft Protection

1. Click  Edit next to the account you want to manage.
2. Remove a single source by clicking the  trash.
3. Remove all sources to completely stop Overdraft Protection.
4. Check the box and click Next.
5. Review your changes and click Save.

On the View Statements & Documents page under  Accounts or under  Profile, view your monthly account statements, important updates and tax forms anytime.

Under  Pay & Transfer, choose Transfer Between Accounts. Select the accounts you’d like to transfer from and to, enter the amount, select a scheduling option and click Submit.

Transfer Limits

Transfers between external accounts have limits. The ACH transfer limits shown below apply to transfers scheduled to or from an account at another financial institution:

Incoming Transfers

• $50,000 daily
• $50,000 30-day rolling period*

Outgoing Transfers

• $5,000 daily
• $15,000 30-day rolling period*

 For added security, two-factor authentication is required when you make outgoing transfers over $1,000. We’ll send a code to the email address or phone number listed (including international phone numbers) to verify your identity.

*A 30-day rolling period is any 30-day span and is not dependent on the month.

Instantly and securely send money to other Purdue Federal members with no fees.²³

How to Enroll

1. Under   Pay & Transfer, select Pay a Member.
2. Create a Pay a Member ID. This is what others will type in to send you money. For security, this can't be the same as your digital banking username.
3. Choose which of your Purdue Federal Accounts your money will be drawn from and deposited into whenever you use Pay a Member. These are defaults, but you can change them anytime!
4. Enroll! Once you’ve enrolled, you can send money to other Purdue Federal members.

How to Send or Request a Payment

1. Enter the Pay a Member ID or email address of the user you’re sending money.
2. Click Send Money or Request Payment.
3. Choose your preferred account.
4. Enter the amount you’re sending or requesting.
5. Enter an optional description to know what the payment is for.
6. Click Send Now or Request Now.

Payment Limits

Please check digital banking to see what your payment limits are in Pay a Member.

To get detailed instructions and FAQs for Pay a Person, click here.

To get detailed instructions and FAQs for Pay a Bill, click here.

Add external accounts at other financial institutions, then edit and delete them as needed.

How to Add an External Account

1. Under  Pay & Transfer, choose Manage External Accounts.
2. Click Add Account.
3. Enter an Account Nickname, the institution's routing number and your account number.
4. Select whether your account is savings or checking.
5. Click Add Account.
6. Two small deposits will be made to your external account within a few days. To complete verification, return to Manage External Accounts and verify the amount of the deposits.

Once verified, your external account will appear in your list of accounts when making a transfer.

View all your previous transfers, including the date, amount, status and more under. Click Manage Payments & Transfers to view and manage future and recurring transfers

How to Mobile Deposit a Check

1. Tap  Deposit a Check in the bottom menu, or select Deposit a Check under  Mobile Check Deposit in the  Menu.
2. Enter the check amount.
3. Choose which account you want to deposit the funds.
4. Take a picture of the Front of Check and Back of Check.
   • Ensure the check is placed on a dark surface and centered in the designated area.
   • When the check is detected, the picture will automatically be taken for you. Tap Looks Good to submit or Retake to try again.
5. Tap Next.
6. Confirm the deposit and tap Submit.

Need to see the details of a previous mobile deposit? View a record of your mobile check deposits under View Mobile Deposit History.

Adding your Purdue Federal debit or credit card to your phone's digital wallet is now easier than ever. From digital banking, you can add your card directly to your wallet in just a few taps.

How to Add a Card to Digital Wallet

1. In the app, choose Manage Cards under  Card Services in the  Menu.
2. Tap the card you want to add.
3. Tap the Add to Wallet button.
4. Follow the prompts to finish adding your card.

Please note that you do not need to activate your card to add it to digital wallet. Your digital card will continue to work even if your physical card isn't activated yet. Only activate your physical card after it arrives in the mail and you have it with you.

How to Activate a Card

1. Under  Card Services, choose Manage Cards.
2. Select your card.
3. Click the Activate Card button.

Please note that you should only activate your physical card after it arrives in the mail and you have it with you. Your digital card will continue to work even if your physical card isn't activated yet.

How to Redeem Purdue Federal Visa^® Credit Card Cash Rewards Points

1. Under  Card Services, choose Redeem Cash Rewards.
2. Use the slider to select the amount you’d like to redeem.
3. Choose where you’d like the money to be deposited.
   • Cash deposit into your checking or savings account
   • Donation to the Purdue Alumni Association or John Purdue Club
4. Click Submit.

You must earn at least 2,500 points before you can redeem points for cash rewards.

Let us know when and where you’re traveling so we can help keep your card secure.

How to Submit Travel Notifications

1. Under  Card Services, choose Submit Travel Notifications.
2. Select all cards you'll be traveling with.
3. Select the dates you'll be traveling.
4. Type in the state and or country destination(s) you'll be traveling to.
5. Add the purpose of the trip.
6. Click Add Trip.

Report a debit or credit card lost or stolen in digital banking with just a few clicks. This immediately blocks the card you’re reporting from any further use.

How to Report Your Card Lost or Stolen

1. Under  Card Services, choose Report Card Lost or Stolen.
2. Select each card to report.
3. Choose how you want to receive your new card.
4. Click Report.

When you see fraudulent activity, don’t wait to report it. Report debit or credit card fraud to immediately block that card from any further use.

How to Report Card Fraud

1. Under  Card Services, choose Redeem Cash Rewards.
2. Select each card to report.
3. Choose how you want to receive your new card.
4. Click Report.

Requesting a Cashier's Check is simple! You can choose to print the check at any branch. Just pick it up within seven calendar days, otherwise we'll re-deposit it back into your account.

How to Print a Cashier's Check to a Branch

1. Enter who the check should be paid to.
2. Enter the check amount.
3. Choose which account to withdraw the funds.
4. Add an optional memo.
5. Choose which branch to pick up the check.
6. Click Next.
7. Verify the check details and click Print Check!

Stop payments can be done on personal checks or checks sent via Pay a Bill.

How to Request a Stop Check Payment

1. Select the account where the check was written.
2. Enter one check number or range of check numbers.
3. If you know it, enter the check amount.
4. Select the reason.
5. Click Submit.

How to Register Your Business Account

1. Click Register located in the digital banking login box.
2. Choose to register a Business Account. 
3. Fill in the following:
   • Tax ID
   • Digital Banking Access Code (This is the number on the last document you signed when applying for membership.)
   • If everything looks right, the issue is probably with the Digital Banking Access Code. Please get in touch with us again so we can help resolve this for you.
4. Confirm that the information is correct.
5. Set up your username and password.
   • Your username must be between 8 and 26 characters in length and may be made up of both letters and numerals. Your username is not case sensitive.
   • Your password must be 12 to 32 characters long and must contain all of the following: a lowercase letter (a-z), an uppercase letter (A-Z), a digit (0-9), and a special character (~!@#$%^&*()\[\]{}<>_+-=/|\.,:;`'"?).
6. Read the terms and conditions, check the box and click Accept.

Under Business Services, you can add secondary users to your account and assign them permissions.

How to Add Users

1. Click Add User, then fill out the required fields (*). The password issued will be temporary and the employee will be prompted to update it once they log in.
2. Click Submit.
3. Choose the user's role. These roles are 100% customizable.
   • Full Access Employee: All access excluding managing Secondary Users.
   • Limited Access: View account, Deposit and Stop Checks, Card Services (i.e. place travel notification, report fraud, etc.).
   • Read-only: View account and deposit checks
   • Full Access Owner: All access (similar to Admin User), including Secondary Users.
4. Choose the user's entitlement package. Check the boxes the employee is entitled to do.
5. Click Save and Confirm to finalize your changes.

How to Manage Users

There are many options to manage users connected to your business account:

• To add a secondary user, click Add User.
• Edit Entitlements: Customize entitlements for business needs based on a user's role.
•  Edit: Edit general user information, including password resets and updating contact info.
•  Delete: Delete user.

How to Reset a Password

1. Click the  Edit next to the user requiring the reset.
2. With their profile open, click Reset Password.
3. Issue another temporary password and share it with your employee.

Digital banking is compatible with Quicken Direct Connect, which is a more secure way to automatically download your account data and match transactions to make budgeting easy.

Under  Settings, choose Set Up Quicken Direct to get started.

Under  Profile in digital banking, you can change your:

• Address
• Phone
• Email
• User ID
• Password

 For added security, two-factor authentication is required when you make these changes. We’ll send a code to the email address or phone number listed (including international phone numbers) to verify your identity.

On the View Statements & Documents page under  Accounts or under  Profile, view your monthly account statements, important updates and tax forms anytime.

Primary members on Purdue Federal accounts who are eligible for a credit score can view their FICO^® Score for free in digital banking.²⁵ Get free online access to your FICO^® Score, see the key factors that affected your FICO^® Score, read educational content on FICO^® Scores and financial health and more.

You can access this under  Profile from the main menu or on the right side of the home page via desktop.

Enroll your devices in biometrics and log in to digital banking with your finger print or facial recognition.

You can also tap the Touch ID or Face ID link at the bottom of the sign in screen. Follow the prompts to enroll your device in Biometrics.

Digital banking is compatible with Quicken Direct Connect, which is a more secure way to automatically download your account data and match transactions to make budgeting easy.