Whether you have a question or comment, we look forward to serving you soon.
Monday-Friday, 7 a.m.-7 p.m. Eastern Time
Saturday, 8 a.m.-12 p.m. Eastern Time
New 24/7 Card Support!
We are pleased to offer card support service 24 hours a day, 7 days a week. You'll be able to talk to a representative anytime about your card questions regarding:
- Block or Unblock a Card
- Card Activation
- Travel Notification
- General Inquiries
- Lost/Stolen Cards
NOTE: To report a lost or stolen card after business hours, please call 765.497.3328 or 800.627.3328 and press 1. If you are calling back regarding a fraud alert on your Visa Debit or Visa Credit card, press 2.
Mail a letter:
PO Box 1950
West Lafayette, IN 47996
*If you wish to send us sensitive information electronically (i.e. account numbers, Social Security numbers, tax returns, etc.), you must deliver this information through the secure messaging function under the My Profile Tab in online banking. The member service email address is intended for general inquiries and questions or assistance accessing online banking.