System Upgrade Overview
Changes today to shape our tomorrow
At Purdue Federal, your financial wellbeing is our top priority. In order to help you achieve your financial goals, we strive to offer the best possible products and services. Because of our focus on you—our member-owner—our credit union continues to experience exceptional growth in our markets and offerings. As we look to our future, it is essential that we have the proper tools available to shape our tomorrow. To help us do that, Purdue Federal will soon undergo an important system upgrade.
Read the letter from our CEO Bob Falk
Download our System Upgrade Information Booklet
Learn what changes are coming to Business members
What You Should Expect During the Upgrade Period
What to Expect
During the upgrade period, your banking experience will be similar to how it is today, but there are a few things that may affect you.
Your debit and credit card(s) will work during the upgrade, but you will NOT be able to visit any branch or use digital banking beginning at 7 p.m. EDT on Friday, March 31. We expect branches and digital banking to be available again on Tuesday, April 4. During the downtime, we encourage you to manually track your spending—download our Information Booklet for a form to easily track your transactions.
Upgrade Period Service Availability
*Our Contact Center will be available to speak with you, but due to the system upgrade, we will be unable to conduct transactions, provide you with account specifics, or perform maintenance or changes on your account. Normal transaction processing expected to return Tuesday, April 4.
**ATMs will not accept check deposits beginning at 3 p.m. EDT, Friday, March 31 through Monday, April 3.
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Important Things to Know
Your debit and credit card(s) will continue to work normally for in-person and online purchases, and to withdraw money from your checking and/or savings accounts at ATMs. However, you will not be able to see your updated account balance(s) at ATMs or through digital banking.
- One-time online bill pay will not be available during the upgrade period.
- Previously scheduled payments to occur Saturday, April 1 through Monday, April 3, will not process until after the upgrade period is complete on Tuesday, April 4. You can reschedule any needed payments to occur earlier—before 3 p.m. EDT on Friday, March 31.
- We recommend that you review scheduled payments following the upgrade period to ensure payee details are correct.
- Recurring internal transfers; external transfers set up through Purdue Federal or another financial institution; and Purdue Federal loan and credit card payments previously scheduled to happen during the upgrade period will not process until Tuesday, April 4. You can reschedule any needed transfers – external transfers and internal transfers between Purdue Federal accounts – to occur by 3 p.m. EDT, Friday, March 31.
- Complete one-time transfers and Pay a Member payments before 3 p.m. EDT, Friday, March 31.
- We recommend that you review scheduled internal and external transfers following the system upgrade period. Transfers may need to be set up again after the upgrade to avoid any scheduled transfer interruptions.
You will not receive account alerts after 7 p.m. EDT, Friday, March 31. We expect alerts to resume the morning of Tuesday, April 4. You will continue to receive fraud text alerts via text message. After the system upgrade, all alerts will continue as normal.
You can call our Contact Center at 800.627.3328 or 765.497.3328. We appreciate your understanding as we are happy to answer your questions, but we will not be able to provide you with account balances or perform any transactions during the upgrade period.
During the system upgrade period, Purdue Federal may contact you if we need to share information; however, we will not ask you for any personal information. Unfortunately, people may try to take advantage of our system upgrade. If anyone contacts you claiming to be from the credit union and asks you to provide personal information, you should not provide it. If you have a concern about any communication you receive from Purdue Federal, contact us immediately at 800.627.3328 or [email protected].
Please remember, Purdue Federal will never contact you by phone, email or text, and ask you to provide your personal information including account number, Social Security number, debit or credit card number, PIN, one-time passcode or digital banking login information.
- Branches will be open normal hours on Friday, March 31; closed Saturday, April 1 and Monday, April 3; and will open as usual on Tuesday, April 4. Digital banking will be unavailable from 7 p.m. EDT, Friday, March 31 through Monday, April 3.
- If you have payments or transfers scheduled to process from March 31 – April 3, we recommend rescheduling these to occur before the system upgrade to eliminate any issues or concerns. If action is not taken, these transfers and payments will process as scheduled when the system comes back up on Tuesday, April 4.
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Please review the contact information we have on file for you so you don’t miss any important notices about the upgrade. Call 800.627.3328, stop by your favorite branch, or log in to digital banking (under Profile – Change Address/Phone/Email). If you use your cell phone as your home phone then we suggest listing your cell phone number in both fields.
Give your accounts nicknames so you can easily identify them after the system upgrade period. For example, if you have a Special Savings Account for a specific purpose you could name it “Vacation 2023” or “Christmas Fund”. You can assign nicknames in digital banking or ask us to help next time you visit a branch if you have any issues. Keep in mind that digital banking does not accept special characters for account nicknames.
Download tax documents from digital banking before 7 p.m. EDT, Friday, March 31, if you will need them during the system upgrade period.
Make any needed remote check deposits before 3 p.m. EDT, Friday, March 31.
- One-time Online Bill Pay Payments and External Funds Transfers scheduled after 3 p.m. EDT, Friday, March 31, will not process until the morning of Tuesday, April 4.
- Recurring payments and transfers previously scheduled to happen during the upgrade period will not process until Tuesday, April 4. You can reschedule any needed transfers – external transfers and internal transfers between Purdue Federal accounts – to occur by 3 p.m. EDT, Friday, March 31.
- Ensure joint accountholders are listed correctly on each of your accounts. You can review joint owners on your account statements; however, if there are more than two owners on an account then you will only see the first two listed in our records. Beginning Tuesday, April 4, joint accountholders will be able to view the account in digital banking after setting up their own digital banking credentials.
- If you would like to change or update a joint accountholder, please stop by your favorite branch, or call us at 800.627.3328 or 765.497.3328, before Friday, March 31.
Since you won’t be able to check your account balances beginning at 7 p.m. EDT, Friday, March 31, we recommend reviewing your balance(s) ahead of time and track your spending throughout the upgrade period.
What will stay the same
Many things you use on a daily basis will be unchanged following the upgrade period. You’ll be happy to know the below items will remain the same:
- Purdue Federal’s routing number—274976067
- PINs for debit cards, credit cards and Bank-by-Phone
- Debit and credit cards will not be reissued; card numbers remain the same
- Digital banking usernames and passwords
- Account nicknames in digital banking
- Direct deposits, government-issued benefits, automatic payments (ACH) and scheduled transfers
- Scheduled payments, external transfers or payments from other financial institutions to Purdue Federal loans or credit cards
- Checks—you do not need to order new checks because the 14-digit Magnetic Ink Character Recognition (MICR) number on your current Purdue Federal-issued checks, which allows your checks to be read by computers, will be your new checking account number; you can check your 14-digit number in digital banking under Accounts – Account and Routing Numbers. Note: if you order checks through a 3rd party, please ensure you’re using the correct checking account number at the bottom of your checks.
What will change
When our services return to normal availability following the system upgrade, you will see some changes including your member ownership, account numbers and viewing joint accounts.
You will see a $5 Member Ownership in digital banking. This shows you are a member-owner of our nonprofit cooperative. Previously, your $5 was held in your Primary Share Savings Account as a balance unavailable for withdrawal. In our upgraded system, you will see your Member Ownership listed and held in a separate account. Please note: You will not be able to transact on this new account; it simply holds your $5 ownership in the credit union.
Any authorized signer on your Health Savings Account (HSA) will now be able to see and transfer funds out of your HSA in digital banking.
While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:
- Savings account numbers will be your current account number merged with your savings suffix.
- Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
- Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.
We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
Please see below for a common scenario for account number changes:
Accounts will be structured differently in digital banking to give you a more complete view of your financial picture. You will see all accounts associated with your Social Security/Tax ID Number. This means you’ll see all accounts for which you are primary accountholder, joint accountholder, trustee, Power of Attorney and more. Our upgraded system will generate account statements according to the primary accountholder’s Tax ID number. In order for a joint accountholder to see a statement for which they have a role, they will need to request a copy from us.
Joint accountholders will now be able to set up their own digital banking username and password to view their accounts, transfer funds, pay bills and more. In order to set up digital banking, joint accountholders will need a Digital Banking Access Code, which they will receive after the system upgrade is complete.
If you would like to change the joint accountholder on your account(s), please let us know before Friday, March 31. You will be able to make changes after the upgrade period if you’d like.
Please note: If you are not a joint accountholder on an account that you see today, you will not be able to view or access the account after the system upgrade.
General Questions
We are upgrading our core system in order to meet our members’ needs quickly and proactively with new products and services.
Our system upgrade will happen over a few days—from 7 p.m. Eastern Daylight Time on Friday, March 31 through Monday, April 3, 2023.
We recommend you do the following to prepare for the upgrade period:
- Mark your calendar for 7 p.m. EDT Friday, March 31 through Monday, April 3, 2023.
- Review the contact information we have on file for you with a Purdue Federal representative or in digital banking under Profile – Change Address/Phone/Email. If you use your cell phone as your home phone then we suggest that you list your cell phone number as both your home phone and your cell phone.
- Check your account statement to see who is a joint accountholder. Make any needed changes before 5 p.m. EDT on Friday, March 31. Please note that if there is more than one joint accountholder on your account, you will only be able to see the first one listed on the account.
- Download your tax documents before 7 p.m. EDT on Friday, March 31, if you will need them during the upgrade period.
- Schedule internal or external transfers and online bill payments to occur before 3 p.m. EDT on Friday, March 31.
- Make sure you have enough money in the right accounts to cover any spending during the upgrade period. Manually track your purchases until they post in digital banking on Tuesday, April 4.
- Give your accounts nicknames so you can easily identify them after the system upgrade. Keep in mind that digital banking does not accept special characters for account nicknames.
While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:
- Savings account numbers will be your current account number merged with your savings suffix.
- Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
- Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.
We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
Please see below for a common scenario for account number changes:
Beginning with April statements that mail in May, our system will generate monthly statements according to the primary accountholder’s Tax ID number. In order for a joint accountholder to see a statement, they would need to request a statement copy from us or the primary accountholder. Our system will also create a separate statement showing credit card transactions.
Purdue Federal’s routing number will remain the same—274976067.
*Our Contact Center will be available to speak with you, but due to the system upgrade, we will be unable to conduct transactions, provide you with account specifics, or perform maintenance or changes on your account. Normal transaction processing expected to return Tuesday, April 4.
**ATMs will not accept check deposits beginning at 3 p.m. EDT, Friday, March 31 through Monday, April 3.
During the upgrade period, you can still:
- Use your debit and credit card to make online and in-person purchases.
- Make withdrawals at an ATM.
You can still submit an online application for a new account or loan during the upgrade period, but we will not be able to fully process your application until the system upgrade is complete on Tuesday, April 4.
We recommend you do the following to prepare for the upgrade period:
- Mark your calendar for 7 p.m. EDT Friday, March 31 through Monday, April 3, 2023.
- Review the contact information we have on file for you with a Purdue Federal representative or in digital banking under Profile – Change Address/Phone/Email. If you use your cell phone as your home phone then we suggest that you list your cell phone number as both your home phone and your cell phone.
- Check your account statement to see who is a joint accountholder. Make any needed changes before 5 p.m. EDT on Friday, March 31. Please note that if there is more than one joint accountholder on your account, you will only be able to see the first one listed on the account.
- Download your tax documents before 7 p.m. EDT on Friday, March 31, if you will need them during the upgrade period.
- Schedule internal or external transfers and online bill payments to occur before 3 p.m. EDT on Friday, March 31.
- Make sure you have enough money in the right accounts to cover any spending during the upgrade period. Manually track your purchases until they post in digital banking on Tuesday, April 4.
- Give your accounts nicknames so you can easily identify them after the system upgrade. Keep in mind that digital banking does not accept special characters for account nicknames.
- Use Treasury Management Services before they are cut-off on March 31:
- Remote Deposit Capture—Available until 1 p.m. EDT
- ACH Origination—Available until 2 p.m. EDT
- Wire Transfers—Available until 3 p.m. EDT
- Mobile Remote Deposit Capture—Available until 3 p.m. EDT
Digital Banking Questions
Recurring transfers previously scheduled to happen during the upgrade period will not process until Tuesday, April 4. You can re-schedule any needed transfers to occur earlier—before 3 p.m. EDT on Friday, March 31. We also recommend that you review your scheduled transfers following the upgrade period.
Mobile check deposit will be unavailable from 3 p.m. EDT, Friday, March 31 through Monday, April 3.
Member Ownership
You will see a $5 Member Ownership in digital banking. This shows you are a member-owner of our nonprofit cooperative. Previously, your $5 was held in your Primary Share Savings Account as a balance unavailable for withdrawal. In our upgraded system, you will see your Member Ownership listed and held in a separate account. Please note: You will not be able to transact on this new account; it simply holds your $5 ownership in the credit union.
Health Savings Accounts
Any authorized signer on your Health Savings Account (HSA) will now be able to see and transfer funds out of your HSA in digital banking.
Account Numbers
While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:
- Savings account numbers will be your current account number merged with your savings suffix.
- Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
- Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.
We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
Please see below for a common scenario for account number changes:
Viewing Joint Accounts
Accounts will be structured differently in digital banking to give you a more complete view of your financial picture. You will see all accounts associated with your Social Security/Tax ID Number. This means you’ll see all accounts for which you are primary accountholder, joint accountholder, trustee, Power of Attorney and more. Our upgraded system will generate account statements according to the primary accountholder’s Tax ID number. In order for a joint accountholder to see a statement for which they have a role, they will need to request a copy from us.
Joint accountholders will now be able to set up their own digital banking username and password to view their accounts, transfer funds, pay bills and more. In order to set up digital banking, joint accountholders will need a Digital Banking Access Code, which they will receive after the system upgrade is complete.
If you would like to change the joint accountholder on your account(s), please let us know before Friday, March 31. You will be able to make changes after the upgrade period if you’d like.
Please note: If you are not a joint accountholder on an account that you see today, you will not be able to view or access the account after the system upgrade.
No, you do not need to update the Purdue Federal app after the upgrade.
Your digital banking username and password will not change.
No, your account nicknames will not change.
Adding account nicknames in digital banking is easy. Follow the steps below and remember digital banking will not accept special characters.
- Log in to digital banking.
- Click the account name you want to change.
- Click “Show Account Details”.
- Click “Edit” under the account name.
- Type a nickname then click “Apply”.
Recurring online bill payments previously scheduled to happen during the upgrade period will not process until Tuesday, April 4. You can re-schedule any needed payments to occur earlier—before 3 p.m. EDT on Friday, March 31. We also recommend that you review your scheduled online bill payments following the upgrade period.
We recommend that you review payees to ensure the information is correct after the upgrade period.
No, you will not need to set up your credit card and loan payments again in digital banking; however, we recommend that you review them following the upgrade period.
Your account history will still be available by clicking Accounts – Account History.
A person who is a joint owner/secondary user on an account can now have their own digital banking username and password to access the account. This also allows the joint owner to sign up to see their FICO® Score within digital banking. Joint accountholders will receive a mailed letter that provides their Digital Banking Access Code. This code is required to enroll in digital banking and to unlock their digital banking account if it is ever locked.
Credit and Debit Card Questions
Yes, both your Purdue Federal credit and debit card can be used during the upgrade period for online and in-person purchases.
Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card. However, your credit card account number will become your current account number merged with your credit card suffix.
You do not need to set up any reoccurring debits or credits; they will continue as normal.
Your debit or credit card PIN will not change.
Deposit Account Questions
Health Savings Accounts
Any authorized signer on your Health Savings Account (HSA) will now be able to see and transfer funds out of your HSA in digital banking.
Account Numbers
While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:
- Savings account numbers will be your current account number merged with your savings suffix.
- Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
- Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.
We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
Please see below for a common scenario for account number changes:
The $5 Member Ownership You will see a $5 Member Ownership in digital banking and on your account statements. This shows you are a member-owner of our nonprofit cooperative. Previously, your $5 was held in your Primary Share Savings Account as a balance unavailable for withdrawal. In our upgraded system, you will see your Member Ownership listed and held in a separate account. Please note: You will not be able to transact on this new account; it simply hold your $5 ownership in the credit union.
When someone new joins the credit union, they are required to deposit $5 into their Member Ownership to open their membership.
No, you do not need to order new checks. The 14-digit Magnetic Ink Character Recognition (MICR) number on your current Purdue Federal-issued checks will be your new checking account number.
We recommend that you review your checks to ensure your entire 14-digit MICR number is there. You can find your 14-digit number in digital banking under Accounts – Account and Routing Numbers.
If you order checks through a third-party, please ensure you’re using the correct checking account number at the bottom of your checks.
You can still submit an online application for a new account during the upgrade period, but we will not be able to fully process your application until the system upgrade is complete on Tuesday, April 4.
If you have direct deposit set up for your payroll or government-issued benefits, your direct deposit will continue normally. You do not need to take any action.
Loan Questions
After the upgrade, loan account numbers will change. You’ll be able to find your new loan account numbers in digital banking under Accounts – Account and Routing Numbers.
You can still submit an online application for a new loan during the upgrade period, but we will not be able to fully process your application until the system upgrade is complete on Tuesday, April 4.
We appreciate your patience as we undergo this crucial system upgrade! Thank you for your membership.
Please visit this page again for the most up-to-date information. If you have questions, please stop by your favorite branch, or call us at 800.627.3328 or 765.497.3328.