An Important System Upgrade is Coming

We are upgrading our core system in order to meet our members’ needs quickly and proactively with new products and services.

Our system upgrade will happen over a few days—from 7 p.m. Eastern Daylight Time on Friday, March 31 through Monday, April 3, 2023.
 

We recommend you do the following to prepare for the upgrade period:

• Mark your calendar for 7 p.m. EDT Friday, March 31 through Monday, April 3, 2023.
• Review the contact information we have on file for you with a Purdue Federal representative or in digital banking under Profile – Change Address/Phone/Email. If you use your cell phone as your home phone then we suggest that you list your cell phone number as both your home phone and your cell phone.
• Check your account statement to see who is a joint accountholder. Make any needed changes before 5 p.m. EDT on Friday, March 31. Please note that if there is more than one joint accountholder on your account, you will only be able to see the first one listed on the account.
• Download your tax documents before 7 p.m. EDT on Friday, March 31, if you will need them during the upgrade period.
• Schedule internal or external transfers and online bill payments to occur before 3 p.m. EDT on Friday, March 31.
• Make sure you have enough money in the right accounts to cover any spending during the upgrade period. Manually track your purchases until they post in digital banking on Tuesday, April 4.
• Give your accounts nicknames so you can easily identify them after the system upgrade. Keep in mind that digital banking does not accept special characters for account nicknames.

While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:

• Savings account numbers will be your current account number merged with your savings suffix.
• Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
• Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.

We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
 
Please see below for a common scenario for account number changes:

Beginning with April statements that mail in May, our system will generate monthly statements according to the primary accountholder’s  Tax ID number. In order for a joint accountholder to see a statement, they would need to request a statement copy from us or the primary accountholder. Our system will also create a separate statement showing credit card transactions.

Purdue Federal’s routing number will remain the same—274976067.

*Our Contact Center will be available to speak with you, but due to the system upgrade, we will be unable to conduct transactions, provide you with account specifics, or perform maintenance or changes on your account. Normal transaction processing expected to return Tuesday, April 4.
**ATMs will not accept check deposits beginning at 3 p.m. EDT, Friday, March 31 through Monday, April 3.

During the upgrade period, you can still:

• Use your debit and credit card to make online and in-person purchases.
• Make withdrawals at an ATM.

You can still submit an online application for a new account or loan during the upgrade period, but we will not be able to fully process your application until the system upgrade is complete on Tuesday, April 4.
 

We recommend you do the following to prepare for the upgrade period:

• Mark your calendar for 7 p.m. EDT Friday, March 31 through Monday, April 3, 2023.
• Review the contact information we have on file for you with a Purdue Federal representative or in digital banking under Profile – Change Address/Phone/Email. If you use your cell phone as your home phone then we suggest that you list your cell phone number as both your home phone and your cell phone.
• Check your account statement to see who is a joint accountholder. Make any needed changes before 5 p.m. EDT on Friday, March 31. Please note that if there is more than one joint accountholder on your account, you will only be able to see the first one listed on the account.
• Download your tax documents before 7 p.m. EDT on Friday, March 31, if you will need them during the upgrade period.
• Schedule internal or external transfers and online bill payments to occur before 3 p.m. EDT on Friday, March 31.
• Make sure you have enough money in the right accounts to cover any spending during the upgrade period. Manually track your purchases until they post in digital banking on Tuesday, April 4.
• Give your accounts nicknames so you can easily identify them after the system upgrade. Keep in mind that digital banking does not accept special characters for account nicknames.
• Use Treasury Management Services before they are cut-off on March 31:
  • Remote Deposit Capture—Available until 1 p.m. EDT
  • ACH Origination—Available until 2 p.m. EDT
  • Wire Transfers—Available until 3 p.m. EDT
  • Mobile Remote Deposit Capture—Available until 3 p.m. EDT

Recurring transfers previously scheduled to happen during the upgrade period will not process until Tuesday, April 4. You can re-schedule any needed transfers to occur earlier—before 3 p.m. EDT on Friday, March 31. We also recommend that you review your scheduled transfers following the upgrade period.

Mobile check deposit will be unavailable from 3 p.m. EDT, Friday, March 31 through Monday, April 3.

Member Ownership

You will see a $5 Member Ownership in digital banking. This shows you are a member-owner of our nonprofit cooperative. Previously, your $5 was held in your Primary Share Savings Account as a balance unavailable for withdrawal. In our upgraded system, you will see your Member Ownership listed and held in a separate account. Please note: You will not be able to transact on this new account; it simply holds your $5 ownership in the credit union.

Health Savings Accounts

Any authorized signer on your Health Savings Account (HSA) will now be able to see and transfer funds out of your HSA in digital banking.

Account Numbers

While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:

• Savings account numbers will be your current account number merged with your savings suffix.
• Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
• Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.

We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
 
Please see below for a common scenario for account number changes:

Viewing Joint Accounts

Accounts will be structured differently in digital banking to give you a more complete view of your financial picture. You will see all accounts associated with your Social Security/Tax ID Number. This means you’ll see all accounts for which you are primary accountholder, joint accountholder, trustee, Power of Attorney and more. Our upgraded system will generate account statements according to the primary accountholder’s Tax ID number. In order for a joint accountholder to see a statement for which they have a role, they will need to request a copy from us.

Joint accountholders will now be able to set up their own digital banking username and password to view their accounts, transfer funds, pay bills and more. In order to set up digital banking, joint accountholders will need a Digital Banking Access Code, which they will receive after the system upgrade is complete.

If you would like to change the joint accountholder on your account(s), please let us know before Friday, March 31. You will be able to make changes after the upgrade period if you’d like.

Please note: If you are not a joint accountholder on an account that you see today, you will not be able to view or access the account after the system upgrade.

No, you do not need to update the Purdue Federal app after the upgrade.

Your digital banking username and password will not change.

No, your account nicknames will not change.

Adding account nicknames in digital banking is easy. Follow the steps below and remember digital banking will not accept special characters.

1. Log in to digital banking.
2. Click the account name you want to change.
3. Click “Show Account Details”.
4. Click “Edit” under the account name.
5. Type a nickname then click “Apply”.

Recurring online bill payments previously scheduled to happen during the upgrade period will not process until Tuesday, April 4. You can re-schedule any needed payments to occur earlier—before 3 p.m. EDT on Friday, March 31. We also recommend that you review your scheduled online bill payments following the upgrade period.
 

We recommend that you review payees to ensure the information is correct after the upgrade period.

No, you will not need to set up your credit card and loan payments again in digital banking; however, we recommend that you review them following the upgrade period.

Your account history will still be available by clicking Accounts – Account History.

A person who is a joint owner/secondary user on an account can now have their own digital banking username and password to access the account. This also allows the joint owner to sign up to see their FICO^® Score within digital banking. Joint accountholders will receive a mailed letter that provides their Digital Banking Access Code. This code is required to enroll in digital banking and to unlock their digital banking account if it is ever locked.

Yes, both your Purdue Federal credit and debit card can be used during the upgrade period for online and in-person purchases.
 

Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card. However, your credit card account number will become your current account number merged with your credit card suffix.

You do not need to set up any reoccurring debits or credits; they will continue as normal.

Your debit or credit card PIN will not change.

Health Savings Accounts

Any authorized signer on your Health Savings Account (HSA) will now be able to see and transfer funds out of your HSA in digital banking.

Account Numbers

While your account numbers will look a little different, you won’t have to do anything to your accounts and everything will function as it does today. After the upgrade:

• Savings account numbers will be your current account number merged with your savings suffix.
• Checking account numbers will convert to be the 14-digit MICR account numbers shown at the bottom of your Purdue Federal-issued checks.
• Credit card account numbers will be your current account number merged with your credit card suffix. Your 16-digit credit card number that appears on your card will remain unchanged so you will not receive a new physical card.

We encourage you to log in to digital banking to view all your account numbers; go to Accounts – Account and Routing Numbers.
 
Please see below for a common scenario for account number changes:

The $5 Member Ownership You will see a $5 Member Ownership in digital banking and on your account statements. This shows you are a member-owner of our nonprofit cooperative. Previously, your $5 was held in your Primary Share Savings Account as a balance unavailable for withdrawal. In our upgraded system, you will see your Member Ownership listed and held in a separate account. Please note: You will not be able to transact on this new account; it simply hold your $5 ownership in the credit union.

When someone new joins the credit union, they are required to deposit $5 into their Member Ownership to open their membership.
 

No, you do not need to order new checks. The 14-digit Magnetic Ink Character Recognition (MICR) number on your current Purdue Federal-issued  checks will be your new checking account number. 

We recommend that you review your checks to ensure your entire 14-digit MICR number is there. You can find your 14-digit number in digital banking under Accounts – Account and Routing Numbers.

If you order checks through a third-party, please ensure you’re using the correct checking account number at the bottom of your checks.

You can still submit an online application for a new account during the upgrade period, but we will not be able to fully process your application until the system upgrade is complete on Tuesday, April 4.

If you have direct deposit set up for your payroll or government-issued benefits, your direct deposit will continue normally. You do not need to take any action.

After the upgrade, loan account numbers will change. You’ll be able to find your new loan account numbers in digital banking under Accounts – Account and Routing Numbers.

You can still submit an online application for a new loan during the upgrade period, but we will not be able to fully process your application until the system upgrade is complete on Tuesday, April 4.