Purdue Federal Credit Union

Phone #: 800.627.3328
Routing #: 274976067

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Personal Banking
Card Fraud and Lost/Stolen Cards

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How to dispute an unauthorized card transaction

If you do not recognize a transaction on your account statement OR your card is lost or stolen, please report it immediately:

Counseling
765.497.3328 or 800.627.3328
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Counseling
  1. Login to Purdue Federal digital banking.
  2. Select Lost and Stolen Cards from the main menu under Additional Services.

Click to view: Card Compromise FAQs

Visa® requires specific paperwork for disputing unauthorized charges whether it is suspected fraud or simply an error by the retailer. We can help you with the necessary paperwork and in some cases provide provisional credit until your dispute is handled. Within 90 days we will either correct the error or explain why we believe the transaction was correct.*

*You must notify us no later than 60 days after you receive the first statement from the account from which the unauthorized transactions appeared.

 


 

Card Fraud Alerts

Purdue Federal has partnered with The Members Group (TMG), a card processing company, to provide automated fraud detection and alerts for debit and credit cards. As a result you'll receive notifications quicker by an automated phone call. These phone calls will come from 866.518.0213.

 

Counseling

Enroll in Card Fraud Text Alerts

  1. Login to Purdue Federal digital banking.
  2. Select Alerts from the main menu under Additional Services.
  3. Under Fraud Alerts, select the Set up here link which will take you to our card processor site to complete setup. 
  
Fraud
Remember:

If Purdue Federal or TMG initiates the call, we will never ask you for personal financial information or your entire credit card account number.

Protect Your Cards

Protect Your Cards

  • Validate your card. Sign new credit cards with permanent ink as soon as you receive them.
  • Know your PIN. If your card has a PIN, memorize it. Skip easily recognizable PINs such as the last four digits of your Social Security number or phone number.
  • Know whom you're dealing with. Providing your personal and financial information to anyone can lead to ID theft and phishing attacks. 
  • Beware of phone scams. Never give your PIN or any other personal financial information to an unknown caller.
  • Track financial statements. Find out when financial statements and plastic cards are due to arrive. If they're late, contact your credit union or appropriate issuer.
  • Protect yourself online. New technology allows online vendors to assure customers reasonable security from online theft. If you doubt the security of the vendor, order the items over the telephone

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